Terms and Conditions

Life in the UK Test 4 All provides its services to you subject to the following terms & conditions, which you accept by using the service. Life in the UK Test 4 All may be referred to as 'the company' throughout this document.

Life in the UK Test 4 All is a trading name of Theory Training Solutions Ltd.

  1. All software and services are provided by Theory Training Solutions Ltd (the company), and are on an 'as is' and 'as available' basis with no warranties of any kind. This does not affect your statutory rights.
  2. The company grants you a non-exclusive, non-transferable, royalty-free, limited license to use the binary form of the software provided by "the company". Redistribution of programs owned by "the company", unless explicitly granted by "the company", is strictly prohibited.
  3. All content included on this site, including text, graphics, logos, button icons, images and software, is the property of the company or its content suppliers and is protected by international copyright laws. All programs used on this site are the property of the company or its software suppliers and are protected by international copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation of programs, unless it is explicitly permitted, is prohibited by law.
  4. The company may send notices to you via either email or regular mail. The company may also provide notices of changes to the terms or other matters by displaying notices or links to notices to you generally on the services provided by the company.
  5. While it is not the company's intent to monitor your online communications, the company reserves the right to edit or remove content that we become aware of and determine to be harmful or offensive to the general public. Termination or suspension of your account may result as a consequence of violation of this rule.
  6. The integrity of this system relies on proper use of email as a message passing media. The use of the email system(s), directly or indirectly as a spamming tool, or other than it is intended, is prohibited.
  7. Life in the UK Test 4 All reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the services (or any part thereof) with or without notice. In the case of permanent discontinuation of service all customers with unexpired subscriptions would be entitled to a full refund of our service charge. Life in the UK Test 4 All will not be liable for any consequences or losses arising from our site becoming unavailable for a period of time due to circumstances beyond our control; such circumstances may for example include telecommunications problems or data centre environment problems. Any customers unable to complete their money back guarantee requirements prior to their tests due to service unavailability would be entitled to a full refund of our service charge.
  8. If Life in the UK Test 4 All suspects any misuse of the service, Life in the UK Test 4 All reserves the right to suspend your account pending further investigation.
  9. You are expected not to use the services provided by Life in the UK Test 4 All for any unlawful activities not otherwise covered above, including but not limited to, attempting to compromise the security of any networked account, a site or a country. Appropriate legal procedures will be pursued when the company is aware of any of these activities.
  10. The company cannot guarantee that all features of our Software will work on all devices due to the proliferation of modern smartphones and tablets.
  11. Sharing of user accounts is not permitted nor is the publication of user names and passwords on other web sites. Any user who is found to violate this rule will immediately have their account suspended.
  12. Our learning material is based on Life in the United Kingdom: A Guide for New Residents (3rd Edition) official handbook. This handbook is reproduced with the permission of Controller of HMSO and the Queen's Printer for Scotland under Open Parliament Licence. Our learning material is provided on our website for people preparing for the Life in the UK Test.
  13. Money Back Guarantee or free Life in the UK retest(s) If your purchase included either a Money Back guarantee or free Life in the UK retest(s), then specific criteria needs to be met in order to be eligible for the purchased service(s)/product(s). These training criteria must be met before your actual test to show us you are fully prepared.

    Should you fail your real Life in the UK Test after completing all of the Step 1 lessons, scoring 100% in all of the Step 2 topic tests and passing at least 20 Step 3 mock tests within your Life in the UK Test 4 All online training account, and scoring at least 15 out of 24 in your real Life in the UK Test, just send us your original failure document. Once we have received your failure document we will contact you to obtain the relevant information required to either refund your original purchase fee or pay for a Life in the UK retest. This will be done on the basis that you are entitled to a full refund or that you have retests available from the number of retests agreed at the time of your original purchase. You cannot claim a refund or retest if you fail to take the real test for any reason or if your use of our site does not meet the above criteria.
  14. Refunds If within 24 hours of purchasing an online training account you change your mind, we will provide you with a full refund providing you complete our customer refunds survey, you have not answered 10% or more of the multiple choice questions and you have not been able to trial the service before purchasing.
  15. Refunds If after having purchased an online training account or any additional service/product (free Life in the UK retests, for example) you change your mind within 7 days of purchase we will provide a full refund providing the account has not been used.

Life in the UK Test 4 All is a trading name of Theory Training Solutions Ltd, Lodge House, Lodge Lane, Colchester, CO4 5NE.